Latest Posts

Versatility is Key: Forum Voting Options

September 23, 2016 Published by

One of the major pitfalls of providing a sub-par system of customer feedback is not allowing the customer to fully express themselves, resulting in half-explained answers or inapplicable data. Avoiding this can take huge amounts of time and effort from your team to create an open, encompassing system which…

Supporting Your Moderators

September 23, 2016 Published by

Working with customer feedback forums have a huge advantage in that the best and most popular opinions automatically float to the top of the list. This gives users and moderators alike a good look at what the public eye sees as the company‚Äôs strongest or weakest points, so that…

4 Steps to the Full Experience

September 16, 2016 Published by

Customer Experience

Providing the 5-star customer experience that every company looks for includes a lot more than just luck and hope. This kind of interaction between the customer and the company should not just be an exchange of information and a business transaction, but an experience and a relationship. The…

Letting Your Customers Feel the Love

September 15, 2016 Published by

Customer Appreciation

Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.

Customers who are returning to the company make up a vast majority of…